filters
state:
Show
city:
Show
product:
Show
Hospitalization for about a month for a broken hip prevented "immediate" return of NEW, UNUSED, in-the-box men's shoes---shoes that mason easy pay STILL sold on their site and in their cheap catalog. I used my money to mail back the shoes along with an explanation for...
Read more
1.0
I didn't like
  • Re-mailed returned item to me
  • Abusive
  • Turned me over to collection for their mistake
#1010723
Reply to reviews
Your customer rep needs more traing on being nice to your customers. Where in *** did you hire these women from. Awful
Read more
Anonymous
Tommie D.

i called mason and told them i didn't want no then else to do with the company because of over changes. i got over charged for sending the items back. i got one items from t...

#969709
Reply to reviews
This is the most unprofessional clueless company I have ever had dealings with. They changed THEIR website so when we went online to make a payment it required us to register as a new customer. Their website created a new account in my name while the other account is...
Read more
1.3
#933239
Reply to reviews

Mason Easy Pay - Experienced online shopper

Mason Easy Pay
#1096747
1.5
Details
Very poror/rude customer service. They blamed me for putting in the wrong shipping address but I didn't put any shipping address. I clicked the box that said use my billing address. After days on the phone and countless supervisors which are also rude. They finally resent my order. Last time I will order from them.
Comment
Show
Billing Practices
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality

Clarks Usa Sandals Review

Mason Easy Pay
#1000722
i ordered a pair of sandals. the way the velcro was on the straps made the sandals a size that was unwearable by anybody. after returning them i was hit with late fee after late fee making it impossible to pay for the shipping.
Comment
Show

Mason Easy Pay Account Review

Mason Easy Pay
#975790
Don't mess with mason easy pay because they not *** and they full of it I don't understand them I paid off my account they still say no I will not give those b another red cent ever again a pissed off b people keep your money in your pocket they r u ripp off not a good company to do business with trust me
Comment
Show

Short Review on October 27, 2016

Mason Easy Pay
#944506
1.0
Details
I have decent credit and thought it would be an easy way to shop and keep an American companie in business smh boy was i worng .. after applying for easy pay credit i was required to pay in full so if you want to pay in full people go to the store and don't shop masons ..
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Horrible customer Representatives and services. First, they couldn't find my deposite i send. It was applied to a canceled order. Second, the representative, Rebecca, was very rude, telling me that she didn't have a magic wand to fix it. When i called the 4th time to...
Read more
1.0
#906480
Reply to reviews
Horrible customer service! Terrible and totally inexplicable store policies! I will never deal with these people again! I got a "preapproved" catalog in the mail. When I tried to order my son school boots I was told I gad to make a down payment. No big deal right?...
Read more
3.1
Constableville, New York
Product
I didn't like
  • Store policies and rude customer service reps
#900852
Reply to reviews
I ordered shoes and never received them and thought that I wasn't getting them which is ok. I went and bought some at Walmart. I keep getting statements that I owe for the shoes. I wrote and sent a letter and said that I am not paying for shoes that I never got. So...
Read more
#847823
Reply to reviews
My husband received your catalog #3673285501 key code zdre173. Because he likes and wears clarks I placed an order. I never heard anything. When I called I was told they needed down payment $21? I called back to just pay for the order and also cancel one of the shoes....
Read more
Anonymous
Anonymous

I have been getting catalogs to order from this company recently and I am so glad I checked out the reviews before I placed any orders. Thank you all so much for changing my m...

1.5
I didn't like
  • Disregard for my request
#837140
Reply to reviews
Mason Easy Pay - 3 weeks awaiting replacement order  - several e-mails no replies
Mason Easy Pay - 3 weeks awaiting replacement order  - several e-mails no replies
Mason Easy Pay - 3 weeks awaiting replacement order  - several e-mails no replies
We have shipped your order #56885372. 3/18/2016 - Friday 8:37 am Out for delivery ROCHESTER, IN Out for delivery with the U.S. Postal Service 11:29 am Delivered ROCHESTER, IN Package delivered by U.S. Postal Service to addressee was shipped back for same style...
Read more
3.4
Rochester, Indiana
#829464
Reply to reviews
I ordered a pair of Timberland boots for my daughter and they were too small. I returned them with a note on the packing slip asking for a larger size. It was not even noticed (I guess) and after waiting 3 weeks for a replacement I called them and asked where the...
Read more
3.0
I liked
  • Fast shipping
I didn't like
  • Disregard for my request
#826169
Reply to reviews

Contact Mason Easy Pay

Mailing Address:
Chippewa Falls, WI
More
NO COMPLAINTS. I RECEIVED MY FIRST BILL TO BE PAID NOVEMBER1, 2015. I CALLED TO HAVE THE PAYMENT DATE TO BE THE FIFTH, WHEN I GET MY CHECK. DECEMBER'S BILL CAME I OWED TWO MONTHS. I SENT CHECK 3077 $42.49. FOR MY NOV. BILL.I RECEIVED MY BILL FOR DECEMBER 1 2015 FOR...
Read more
#750026
Reply to reviews